Frequently asked questions
-
Is Covid-19 impacting MAJicData?
Please refer to our public posting below about how Covid-19 has affected our business hours and working procedures.
-
What are your hours?
MAJicData offers in-home/in-office services from 9am EST to 8pm EST, Mon-Sat. Emergency remote tech support and chat support staff is available 24/7, 365 days a year.
What holidays do you observe?
New Year's Day (January 1). | Birthday of Martin Luther King, Jr. (Third Monday in January). | Washington's Birthday (Third Monday in February). | Memorial Day (Last Monday in May). | Juneteenth (June 19). | Independence Day (July 4). | Labor Day (First Monday in September). | Columbus Day (Second Monday in October). | Veterans Day (November 11). | Thanksgiving Day (Fourth Thursday in November). | Christmas Eve (December 24). | Christmas Day (December 25).
As we continue to adapt our business in response to Covid-19 our support business hours have changed. Please read alert below regarding our adjusted business practices.
-
What is your privacy policy?
MAJicData is committed to protecting your personal information and your right to privacy.
Please refer to our privacy policy by clicking the button below.
-
Do I pay the tech directly?
Service charges will only be applied to the method of payment in your account after you confirm the completion of your service.
MAJicData does not accept any other forms of payment such as cash or check. Please do not provide direct payment to the technician servicing your appointment.
-
Is my service guaranteed?
MAJicData is committed to your complete satisfaction and offers a 30 day service guarantee on all services.
If any issues arise during or after your service, please let us know right away. We'll do whatever it takes to make it right.
On All Services! -
How do I access my account?
When you book your first service, a MAJicData account is created for you using the email you provided securely to us.
We will send you a welcome email that contains a verification link as well as a secure link to set your MAJicData account password.
To access your account, click on the Portal Zone icon in the top right corner of MAJicData.net. This will take you to the portal page. Locate the portal icon labeled "MAJic Client Zone" and click on it to open the page. This will take you to the Sign In page. Enter your email address and password, then click Sign In. Or simply click the login button provided below.
-
How do I reset/change my password?
To reset your password, click on the Portal Zone icon in the top right corner of MAJicData.net. This will take you to the portal page. Locate the portal icon labeled "MAJic Client Zone" and click on it to open the page. Once the page opens, click on the Forgot Password link. Or simply click the button provided below.
-
Do I need to be present during the appointment?
Yes, to ensure that the technician is able to provide the best service for your needs, an adult over the age of 18 will need to be present during the appointment to sign off and complete the service.
As we continue to adapt our business in response to Covid-19 our support business hours have changed. Please read alert below regarding our adjusted business practices.
-
How do I change my email, phone, or address?
Log in to the MAJicData Client Zone. Once you are logged in, click on the Account icon in the top right corner of the page and select My Account from the drop down list. On the My Account page, click on Account Info. Edit the desired fields on your account, and click Update to save. Click below to login to your account.
-
Are you licensed and insured?
Yes. MAJicData is licensed and insured in the State of Florida:
MAJicData's LLC | L20000140832
MAJicData’s SIC | 73,737
MAJicData’s NAICS | 541,5415Please contact us directly if further information is needed.
-
What are your terms of use?
MAJicData is committed to web safety.
Please refer to our terms of use by clicking the button below.