All Managed Services

Service Desk Support

  • Those calls about turning it off and on again! Leave them to us
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Service Desk Support Description

Providing authentic and consistent customer service and technical support is vital for any business. MAJicData’s managed service desk puts your calls in our hands for us to help provide high-quality support with shorter waiting times. Our team is prepared to help your users with password resets, patch rollouts, software and hardware troubleshooting, and more. When you’re ready to take your support service to the next level, contact us today so we can discuss how we can achieve your goals.

Satisfaction Gurantee Included in This Service

We're committed to your complete satisfaction with our service. If you're not 100% happy, we'll do whatever it takes to make it right.

Benefits of Our Approach

Rapid Response Help Desk Support

Have an issue? Log into the MAJicData Client Zone, for response times typically under five minutes! Forget long queues when giving us a call, live customer service agents will answer in 30 seconds or less. Not to mention, our remote IT services are as quick as lightning.

Flexible Desktop Support

Flexible IT Service Support that’s not just 9-5. Our 24/7 365 help desk services have an average phone response time of fewer than 30 seconds, with our average ticket resolution being less than 45 minutes! We will get your issue solved promptly, so your business can get back on track.

Remote Support Decreases IT Expenses

Paying overtime for your in-house team can be costly and stressful. Our remote help desk service is affordable and with 24/7 365 support, you are guaranteed to get your technical issues resolved at any time day or night.

24/7 Access and Unlimited Support

Flexible 24/7 support is always at your fingertips. Does your team encounter a lot of issues? No problem. With unlimited support, we provide all the extra assistance needed. From small issues to a large onboarding of new users and support we'll always work with and adapt to your business’s needs.

Business Managed IT Services for Greater Productivity

Wasted hours waiting for IT support can cost your company valuable time and money. With our Managed Service Desk, eliminate downtime and expedite resolution times allowing your team to get back on track.

Our Clients Love Us

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MAJicData has been hosting our backups for a couple of years now. We have had to utilize the restore process 3 times, one of which was a bare metal restore. The guys did "All the Heavy Lifting" on all the restores. I can really sleep at night with their backup/restore process in place.
- Justus Okonjo
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Knowing that MAJicData is constantly monitoring our server and workstations allows me to focus on the strategic issues of our business. We are quite pleased with the service and expertise of MAJicData and look forward to a long and mutually beneficial relationship.
- Margaret Cameron
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We started working with MAJicData over 7 years ago, and they have done a great job for us. They have the skills, experience and responsiveness to handle all our IT needs. We trust them to make recommendations and implement the technology we need to keep our business running.
- Ignacio Castillo
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I wish I had started working with MAJicData years ago! They offer prompt service and superior technicians who are respectful of all users' experience levels, all at an affordable price. I cannot say enough good things about them.
- Jayla Wallace

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